Refund policy

All Onigiri Apparel products are made to order just for you. Because of this, we can't accept returns or exchanges if you ordered the wrong size or color or simply changed your mind. Please check the size guide before ordering.

Returns & Exchanges

Wrong size or color

We're unable to offer returns, exchanges or refunds when the wrong size or color was ordered.

Print placement

Minor variations in print placement (up to 0.5") are normal for made-to-order items and are not considered defects.

Damaged, Defective or Incorrect Items

How to report a problem

Email team@onigiriapparel.com within 30 days of delivery with your order number and a clear photo of the issue. If several items are affected, include one photo or video showing all of them.

What we'll do

We'll send a free replacement or a refund. You don't need to return the item.

Lost or Delayed Packages

US orders

If your order hasn't arrived 30 days after shipping, contact us within 7 days and we'll investigate.

International orders

If your order hasn't arrived 45 days after shipping, contact us within 7 days and we'll investigate.

Address errors

Please check your shipping address at checkout. We can't cover orders returned to us because of an incorrect or incomplete address.

Refunds

Approved refunds go to your original payment method within 10 business days. Your bank may take longer to post it.

EU Customers

Made-to-order items are customized to your order, so the 14-day cooling-off right doesn't apply to them.

Questions? Contact us at team@onigiriapparel.com.